APPLICABILITY OF THE AGREEMENT: This User Agreement (“Agreement”) incorporates the terms and conditions (“General Terms and Conditions”) for the use of services and products being offered by Qadria-Group and its affiliates through its websites or any other medium, including sales persons, offices, call centers, advertisements, and information campaigns (“collectively referred to as "Sales Channels.") Any person ("User") who visits, enquires about or purchases any of the products or services of Qadria-Group through its Sales Channels on the Website agrees to be governed by this Agreement. The websites and the mobile applications of Qadria-Group are collectively referred to as “Website”. Both User and Qadria-Group are individually referred to as “Party” and collectively referred to as “Parties” to the User Agreement.
AGREEMENT BETWEEN THE USER & QADRIA-GROUP: By accessing, using, browsing, or making a booking through Qadria-Group.com, User hereby agrees to the terms and conditions provided herein. In case of any violation, Qadria-Group reserves all rights to take any legal action against the User.
PRICES ON THE WEBSITE: Service Charge, Cancellation Charge, reschedule charge is inclusive of taxes. The price, which Qadria-Group offers on Qadria-Group.com, generally includes accommodation charges, taxes (unless specified otherwise). The price in some special cases might include meals (Breakfast /Lunch / Dinner). The price does not include any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments, bar charges, etc. While Qadria-Group offers the lowest prices, the same is subject to the availability of seats, selection of specific sector, timing of booking, and terms and conditions of the third-party service provider/operator etc.
MODE OF PAYMENTS & THE POLICIES: Qadria-Group’s payment gateway is completely secure and the User can make online payments through a secured transaction process that ensures their personal security codes shall not be revealed under any circumstances.
Credit, Deposit & CC
The User’s use of this website shall conform to the following: The User has the legal authority to create an obligatory legal requirement and enter into this Agreement. The User will use this site as per its General Terms and Conditions. The User will use the website only to make lawful bookings for himself/herself or other persons for whom the User is officially approved to do such bookings. The information provided by the User including but not limited to User’s name, date of birth, etc., is accurate, updated, and complete. In case any information provided/entered by the User is found to be incorrect, the User shall be solely liable for the same. If the User has an account on this site, the User shall secure it with the User’s login details, including login ID and password and shall be entirely responsible for any use or misuse of the User’s account. Qadria-Group reserves the right to deny access to anyone to its Website at any time without any notice and for any reason, including, but not restricted to, for the violation of its Terms of Use.
COMMUNICATION POLICY OF THE SITE: On transacting with this site, User will receive an e-mail from Qadria-Group pertaining to the status of the User’s transaction. The e-mail will be sent to the e-mail address provided by the User and Qadria-Group shall not be responsible for the non-receipt of the supposed e-mail in the User’s inbox. User is required to ensure that the email address provided by the User is correct. User acknowledges that the SMS sent by Qadria-Group is only an added facility for the convenience of the customers and Qadria-Group is under no obligation to provide the same. If the User does not receive any SMS for any reason, Qadria-Group shall not be liable for the same. Qadria-Group shall not be responsible for providing any information/SMS alerts with regard to any booking including but not limited to cancellation status of hotel etc.
BOOKING POLICY: The total price displayed on the website includes all applicable government taxes. In case of increase in the price in the issuance of any ticket, for any reason whatsoever not limiting to miscalculation in amount due to server error or error from the bank’s payment gateway, the User shall be liable to pay the differential amount to book the ticket. In case of non-payment of the said differential amount, the User shall be refunded the amount paid after the application of Cancellation Charges (if any). The User is required to pay the entire amount prior to the confirmation of the User’s booking. To avail infant prices, the age of the infant must continue to be under 24 months throughout the trip. The User is required to carry valid proof-of-age documents in relation to the infant at the time of availing any service. The infant must be accompanied by an adult. The User can book no more than one infant per adult. In case of the age of the infant being 24.
All the information pertaining to the hotel including the category of the hotel, availability images, room type, amenities, and facilities available at the hotel are as per the information provided by the hotel to Qadria-Group.com. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. Qadria-Group.com will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
RIGHT TO REFUSAL BY QADRIA-GROUP: Qadria-Group reserves the right to deny or refuse any order of a User without giving any reason. Any contract to deliver any Product/service by Qadria-Group shall not be considered complete until the entire consideration is paid by the User against the product(s)/service(s) being offered by Qadria-Group. Without prejudice to the other remedies under this Agreement or under relevant law, Qadria-Group may bound the User's activity and warn other users for their actions to terminate his registration or refuse to provide the access of the website if:
The User breaches this Agreement, General Terms and Conditions, Privacy Policy, Terms of Service and/or any other documents it integrates by reference;
Qadria-Group is not able to authenticate any information given by the User;
Qadria-Group finds the User’s actions violating any third-party rights or applicable law. Upon breach of this Agreement, Qadria-Group reserves the right to recover any due amount from the User and take strict legal actions in this regard.
RIGHT TO REFUSAL/MODIFICATION BY END SERVICE PROVIDER: User agrees that the end service provider may refuse/modify any particulars of the service(s), agreed to be provided to the User, for any booking made through Qadria-Group with/without assigning any reasons or owing to reasons including but not limited to behavioral issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal/modification, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of Qadria-Group and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not Qadria-Group.
RIGHT TO CANCELLATION IN CASE INFORMATION PROVIDED IS FOUND TO BE INVALID: The User agrees to provide valid information while requesting for any services under this Agreement and any misrepresentation of facts shall entitle Qadria-Group to prohibit the User from availing the services from Qadria-Group. If Qadria-Group discovers that the information provided by the User is incorrect or has been misrepresented by him, Qadria-Group reserves the clear right to take legal steps against the User including but not limited to suspending the User’s account and/or canceling the booking without any prior information to the User. In such cases, Qadria-Group will not be liable for any loss or damage caused to the User as a result of the cancellation of the booked services.
REFUND POLICY: Qadria-Group will process the refund only after getting a cancellation request/claim from the customer/travel agent/corporate company after getting a cancellation request from the agency via email.
INDEMNIFICATION: The User agrees to indemnify, defend, and hold harmless Qadria-Group, its affiliates and their respective officers, directors, lawful successors, and assigns from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User. The User shall be solely liable for any breach of any country-specific rules and regulations or general code of conduct and Qadria-Group cannot be held responsible for the same.